It’s an “Add to cart” kinda day!

Shipping, Returns & FAQ

SHIPPING

We ship orders Monday through Friday except on holidays. Most orders are shipped within 48 hours of being placed. We use First Class, Priority Mail and UPS Ground as our shipping services.

 

RETURNS

If you don't love your purchase as much as we love your purchase, then let's talk! We're just a phone call or an email away! 

If an item arrives broken, then our hearts are also broken!

  • Step 1: Take a photo of the damage.
  • Step 2: Email the photo to gifthorse.madisonville@gmail.com 
  • Step 3: Someone will be in touch with you in 24 hours (excluding weekend)

If, within 30 days, an item just doesn't give you the jollies you expected:

  • Step 1: Package the item up with love 
  • Step 2: On the packing slip, please tell us the reason for your return.  
  • Step 3: Mail it back to us at 36 W Lake Street Madisonville, KY 42431 ATTN: Returns
  • Step 4: Upon inspection, store credit will be issued within 14 days. 

The Stuff We Hate to Say: 

  • No returns accepted on Sale items. 
  • No returns accepted on used or worn merchandise. 
  • Must be in original packaging. All tags must be attached. 
  • No returns or adjustments after 30 days from the date of order. 
  • No exceptions

FREQUENTLY ASKED QUESTIONS

1) Do you ship to Hawaii, Alaska or APOs?

Sadly, we do not.

2) Do you offer gift-wrap?

Gladly! Even better... Our gift wrapping complimentary.  We will happily include a gift message with your order and no prices will be shown on packing inserts. To send a gift message, just enter your message in the Gift Message box at checkout.

3) Are all of the products on the website also in the store?

Generally speaking, yes! Sizes and styles could sell out so it's always a good idea to call the store and make sure we have what you're looking for. 

4) If I order today, how quickly will my order ship?

Most orders are shipped within 48 hours of being placed Monday - Friday.